At Crystal Memoirs, we strive to provide you with an exceptional shopping experience, and this includes ensuring that your order reaches you in a timely and efficient manner. Below is our shipping policy:

Free Domestic Shipping in the United States

• We offer free shipping on all orders, catering exclusively to customers within the contiguous United States.
• Currently, we do not ship to non-contiguous states and U.S. territories.
• There are no minimum purchase requirements to qualify for free shipping.

• Available products are items that we have in stock and are ready to ship.
• Orders are processed and shipped within 1-2 business days of your purchase during regular business hours (Monday through Friday, excluding holidays).
• Depending on your location, delivery for these items can be expected within 5-7 business days after shipping.

• We offer a selection of artisan-crafted products. These pieces, due to their special nature, follow a distinct shipping process.
• The shipping timeframe is typically between 12-15 business days or longer. This allows us to ensure that each piece meets our quality standards and is carefully prepared for delivery.
• For personalized/engraved jewelry, please allow an additional 3-5 business days for processing due to the custom nature of these items.

• Once your order is shipped, you will receive a tracking number via email.
• You can use this number to track the progress of your shipment on our website or the carrier’s website.

Address Accuracy

• Please ensure your delivery address is accurate and complete when placing your order. We are not responsible for items delivered to incorrect addresses provided by the customer.
• If you notice an error in your delivery address, please contact us immediately. While we cannot guarantee changes to an order once it’s processed, we will do our best to accommodate your request.

• If you have any questions or concerns regarding your order or shipping, please contact our customer service team at contact@crystalmemoirs.com.

Thank you for choosing Crystal Memoirs. We are committed to delivering your purchases in excellent condition and in the shortest time possible.