At Crystal Memoirs, we stand by the quality and craftsmanship of our jewelry. We want you to be completely satisfied with your purchase. However, we understand that sometimes a product may not be exactly what you expected. In this case, we are happy to offer a flexible return policy.

Return Period

• Full Refund: Items can be returned within 7 days of the delivery date for a full refund.
• Store Credit: If you miss the 7-day full refund window, don't worry. You can still return items up to 14 days from the delivery date in exchange for store credit.

Condition of Returned Items

• Items must be returned in their original condition, unworn and unaltered in any way. This includes all packaging, documentation, warranty cards, manuals, and accessories.
• All returns will undergo a quality check upon receipt. If the item does not meet our return standards, it may be sent back to the customer.

Non-Returnable Items

• Personalized/Engraved Jewelry: Due to the personalized nature of engraved or custom-made jewelry, these items cannot be returned or exchanged. Please double-check your engraving message and specifications before placing your order.

Damaged or Incorrect Items

• If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery.
• We will require proof of the issue, such as photographs, to process your return.
• In such cases, we will offer a full refund or a replacement, if available.

Return Shipping

• The customer is responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.

How to Return Your Item

1. Contact our customer service team at  contact@crystalmemoirs.com to initiate a return.
2. Securely package your item with the original packaging and include any accompanying materials.
3. Send your item back to us using a trackable shipping method. Crystal Memoirs is not responsible for items lost or damaged during return shipping.

Please note that returns will need to be sent to the following address:

• 244 Madison Avenue #1040 New York, New York 10016

Refunds

• Refunds will be processed to the original method of payment within 7-10 business days of receiving and inspecting the returned item.
• Shipping and handling charges are non-refundable.

Exchanges

• If you wish to exchange an item, please return the original item following the above procedure and place a new order for the item you want.

Contact Us

• If you have any questions or concerns regarding your order or our return policy, please contact us at contact@crystalmemoirs.com.

We value your business and are here to provide you with the best possible service. Thank you for choosing Crystal Memoirs.